Everything is now back to normal. App instances have been restarted and all requests are sent correctly.
Posted Nov 21, 2017 - 21:20 CET
95th perc. is now under 400ms but a few requests (about 2%) are still refused by our cloud provider's router. We will keep you updated when everything is back to normal.
Posted Nov 21, 2017 - 21:08 CET
Some external requests (real-time interactions & data processing) are dropped by our API cloud provider's router resulting in a partial outage from global API. They are aware of this issue. We will continue monitoring it and give you an update when it is resolved on their side.