DB Cluster shard timeouts

Incident Report for Poool

Resolved

This incident has been resolved.

Posted Oct 10, 2018 - 11:39 CEST

Monitoring

We restarted the failing replica, and everything seem to come back to normal. We will continue to monitor response times for the next hour.

Posted Oct 10, 2018 - 10:43 CEST

Update

We are continuing to investigate this issue.

Posted Oct 10, 2018 - 10:12 CEST

Investigating

We are investigating a sudden spike of connections in the primary shard of our DB cluster, generating timeouts for all api requests.

Posted Oct 10, 2018 - 09:26 CEST

This incident affected: Infrastructure, Access SDK, and Dashboard.